Privacy Policy

Last Updated: November 2025

This Privacy Policy explains how Kangen Wellness Hub (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit www.kangenwellnesshub.com (“the Site”), engage with us through digital or offline channels, or participate in our educational, support, or community programs.

By using our Site or providing personal data, you agree to the terms of this Privacy Policy.

1. Who We Are

Kangen Wellness Hub (KWH) is an independent wellness education and support platform affiliated with Enagic® Japan as part of its authorized distributor network.

We promote wellness awareness and product knowledge related to:

Kangen Water® ionizers for optimal hydration
Anespa® home spa systems for relaxation and recovery
Ukon® turmeric supplements for natural wellness support
emGuarde® EMR harmonizers for energetic balance

Our mission is to help individuals and families achieve True Health — physical, financial, and mental — through responsible education and lifestyle transformation.

2. Information We Collect

We collect only the information necessary to serve you better.

(a) Personal Information

When you interact with us online or offline, we may collect:

Name, email address, and phone number
Address or location (for demo or service purposes)
Product inquiry details (model, interest, or preferred plan)
Communication preferences (e.g., WhatsApp, Messenger)

(b) Automatically Collected Data

When you browse our Site, certain non-personal data may be automatically collected, including:

Browser type, device, and operating system
IP address and approximate location
Pages visited, time spent, and referring sites
Cookies and analytics information (e.g., Google Analytics)

You may disable cookies at any time in your browser settings.

3. How We Use Your Information

Your information may be used to:

Respond to your inquiries or requests
Provide product education, quotations, and support
Coordinate installation, warranty, or cleaning services
Send reminders for filter replacements or system maintenance
Invite you to educational events or webinars
Share newsletters, product updates, or promotions (only if you opt in)

We respect your privacy and communication preferences. You may opt out of updates anytime.

4. How We Protect Your Data

We use administrative, physical, and electronic safeguards to protect your information against loss, unauthorized access, misuse, or disclosure.
Only authorized Kangen Wellness Hub representatives and technicians have access to personal data for legitimate purposes.

5. Data Sharing and Third-Party Disclosure

We do not sell, rent, or trade your personal data.
However, we may share limited data only when necessary to fulfill your request:

With Enagic® corporate offices or service centers for warranty coordination
With authorized technicians or logistics partners for installation or maintenance
With email or messaging service providers for communication purposes

All partners and service providers are bound by confidentiality and data protection agreements.

6. Retention of Information

We retain your data only as long as needed to:

Complete service or warranty processes
Maintain accurate records under Enagic®’s policies
Comply with applicable laws and regulations

Once no longer required, your data will be securely deleted or anonymized.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or deletion of inaccurate data
Withdraw consent to receive communications at any time

To exercise these rights, please email thekangenwellnesshub@gmail.com.

8. Children’s Privacy

Our Site and services are intended for adults aged 18 and above or minors under parental supervision.
We do not knowingly collect personal data from children without parental consent.

9. External Links

Our website may contain links to third-party sites, such as Enagic® official websites, YouTube, or social media pages.
We are not responsible for the content, privacy, or security of these external sites.

10. Changes to This Policy

We may revise this Privacy Policy periodically to reflect new legal, operational, or business updates.
All changes will be posted here with a new “Last Updated” date.

Your continued use of our Site means you accept the updated terms.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 thekangenwellnesshub@gmail.com
🌐 www.kangenwellnesshub.com
📞 Malaysia: +60 16 921 7971