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Terms & Conditions

Last Updated: November 2025

Welcome to Kangen Wellness Hub (“we,” “us,” “our,” or “KWH”).
By accessing or using www.kangenwellnesshub.com (“the Site”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before using our website, products, or services.

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1. About Kangen Wellness Hub

Kangen Wellness Hub (KWH) is a community-driven wellness platform that promotes True Health — physical, financial, and mental — through education, awareness, and lifestyle transformation.
We operate as an authorized independent distributor platform in collaboration with Enagic® Japan, offering:

  • Kangen Water® ionizers for optimal hydration,

  • Anespa Spa System for mineral-rich home bathing,

  • Ukon® turmeric supplement for internal wellness support, and

  • emGuarde® EMR harmonizer for personal and environmental electromagnetic balance.

Kangen Wellness Hub is not the official Enagic® corporate website but a trusted distributor and education hub representing Enagic® technologies and wellness principles.

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2. Acceptance of Terms

By using our website, enrolling in our programs, or purchasing products through our contact or referral channels, you confirm that you:

  • Are at least 18 years old or have parental consent,

  • Have read, understood, and accepted these Terms and our Privacy Policy,

  • Are using our Site and services for lawful, non-commercial, and personal wellness purposes.

If you do not agree to these Terms, please discontinue using the Site.

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3. Health & Wellness Disclaimer

All information, articles, videos, and testimonials published on this website are for educational and informational purposes only.
We do not make medical claims, diagnose, treat, prevent, or cure any disease.

Products featured — including Kangen Water®, Anespa, Ukon, and emGuarde — are wellness-supportive lifestyle tools, not medical devices.
Always consult a licensed healthcare professional for medical advice before changing your hydration, supplement, or health routine.

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4. Products and Warranty Coverage

Kangen Wellness Hub provides education, distribution, and after-sales coordination for Enagic® and related wellness products.

  • Enagic® warranties are provided directly by Enagic Malaysia Sdn. Bhd. and its authorized offices.

  • Users are responsible for operating all products according to the official manuals and care guidelines.​

 
5. Educational and Support Services

Kangen Wellness Hub may offer the following services:

  • Product education sessions, workshops, and Zoom presentations,

  • Water system installation and filter replacement guidance,

  • Machine e-cleaning and deep-cleaning coordination,

  • Community engagement and ambassador programs,

  • Lifestyle and hydration consultation (non-medical).

We reserve the right to modify or discontinue any service at any time without prior notice.

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6. Intellectual Property

All content appearing on this Site — including logos, text, videos, images, and downloadable materials — is the property of Kangen Wellness Hub or its licensors.
“Kangen®,” “Enagic®,” “Anespa®,” and “Ukon®” are registered trademarks of Enagic Co., Ltd., and “emGuarde®” is a registered trademark of its respective brand owner.

You may not reproduce, copy, modify, or redistribute any content without written permission from the rightful owner.

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7. User Conduct

When engaging with Kangen Wellness Hub’s website, social media, or contact channels, you agree to:

  • Use all communication respectfully and truthfully,

  • Not impersonate Kangen Wellness Hub representatives or misuse our brand,

  • Not post or transmit unlawful, defamatory, or misleading content,

  • Not use our materials to promote non-affiliated products or services.

Violation of these terms may result in the suspension or permanent ban of user access.

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8. Payment and Refund Policy

All Enagic® product purchases are made through authorized Enagic® channels or verified distributor accounts.
Refunds, returns, and payment plans follow Enagic’s official policies.

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9. Maintenance and After-Sales Support

Our team provides coordination and education for:

  • Regular filter replacement and cleaning reminders,

  • On-site e-cleaning and deep-cleaning arrangements,

  • Warranty claims through Enagic® Service Centers,

  • Troubleshooting and care guidance for emGuarde® and Anespa® systems.

Users are responsible for routine maintenance as per manufacturer instructions.
Kangen Wellness Hub acts as a support and liaison partner, not a service center.

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10. Community & Ambassador Programs

By joining our community or participating in affiliate/ambassador programs, you agree to:

  • Share only verified and ethical information,

  • Avoid making unauthorized medical or income claims,

  • Represent Enagic® and KWH with integrity and professionalism,

  • Follow Enagic®’s “True Health” mission — caring for physical, mental, and financial well-being.

Kangen Wellness Hub reserves the right to suspend membership or partnership privileges if ethical standards are breached.

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11. Third-Party Links

Our Site may link to official Enagic® websites, educational videos, or third-party platforms for your convenience.
We are not responsible for the content, data practices, or policies of external sites.

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12. Limitation of Liability

To the maximum extent permitted by law:

  • Kangen Wellness Hub shall not be liable for any direct, indirect, or incidental damages arising from the use or misuse of products or information obtained through this Site.

  • Users assume full responsibility for their own usage and interpretation of any educational material or guidance.

  • Enagic® retains full authority over product manufacturing, performance, and warranty.

 
13. Privacy and Data Protection

Your personal information is collected and managed according to our Privacy Policy.
We may collect limited data (e.g., contact information, preferences) for support and communication purposes, and will never sell or share your data without consent.

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14. Changes to Terms

Kangen Wellness Hub may update these Terms periodically to reflect new features, business practices, or legal requirements.
The updated Terms will be published on this page with a new “Last Updated” date.

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15. Governing Law

These Terms and all related disputes shall be governed by the laws of Malaysia and Singapore, depending on your region of service.
Any disputes shall be resolved through good-faith negotiation or arbitration in Kuala Lumpur.

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16. Contact Information

If you have any questions, feedback, or support requests, please reach us at:
📧 thekangenwellnesshub@gmail.com
🌐 www.kangenwellnesshub.com
📞 Malaysia: +6016 921 7971

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